To help make it easier to understand your gotalk bill, we've provided some frequently asked questions below.

1. Why is my first bill higher than I expected?
Your first bill with gotalk is normally higher because you will be charged a “Pro-rata” fee as well as one month in advance.  “Pro-rata” fees are charges that you have incurred from the day you connected with gotalk to the end of your billing cycle. This charge will only appear on your first bill. Internet, VoIP and mobile customers will also be billed up front and once only for any equipment purchased. 

2. Can I see my gotalk bill online?
Yes, you are able to view your bill online here 

3. How often will I receive my gotalk bill?
You will receive your gotalk bill on a monthly basis. 

4. Why hasn’t my payment been applied on my account?
If your payment was made after the due date or within a couple of days of your current bill being issued, it may not show on your latest bill but will appear on the following bill. 

5. How can I pay by Direct Debit?
Just call us on 1800 GOTALK (468 255) and we will send you out a direct debit form, or fill out the form that is enclosed in your welcome pack, post it back to us and we will do the rest.  Alternatively, download a form here. 

6. How do I change my credit card details?
You can contact customer service on 1800 GOTALK (468 255). 

7. What does the “Other Calls” section of my invoice mean?
“Other Calls” relates to 1300/1900, network features for example, call connect and call return. 

8. How will my internet charges appear on my bill?
As an internet customer you will be billed for any service fees, setup fees and equipment you have purchased up to the date we processed your bill. We will also charge for your next month’s access fee in advance on your first invoice. Additional usage charges will also be billed up to the date we have processed your bill.

9. Why does the summary on the front page of my bill differ from the service details page?
Call charges are subject to rounding as our billing system charges to 3 decimal places (this is viewable on invoices). This is automatically adjusted and the total monthly call-rounding amount can be seen on the last page of your invoice. 

10. Do I have to call gotalk if I move?                               
Yes, please ensure you advise gotalk at least 1-2 weeks prior to moving.  

11. What does the adjustment section of my bill mean?
This section of your bill states any adjustments and/or fees, which have been applied since your last bill. These cover both debits and credits. 

12. How can I reduce my bill?
There are two ways you can do this! Through using Direct Debit and by receiving your bill by email each month you will save $4, that’s up to $48 over a year. 

An important reason to retain your gotalk bill:
Your gotalk bill is a tax invoice. If you use your gotalk services for business purposes, you will need this to prepare a quarterly Business Activity Statement. 

If you have any other questions, please contact us on 1800 GOTALK (468 255)